Get in touch
If you need help setting up an account or making a phone call, or would like to leave feedback on the site or service, please don't hesitate to let us know.
Contact usIf you have a technical issue, for example you can not place calls or you need help setting up your incoming number/VoIP device, then please click on the following link to set up an email to the technical department Email us
Global SMS Support
Frequently Asked Questions
- Can I send SMS messages to my Local Numbers?
This feature is currently only available for our UK and US * access numbers. When you send an SMS to your Local Number we will forward it on to the corresponding contact at our normal SMS rates.
* Not all of our US access numbers are SMS-enabled. If you change “Your Location” those locations that are SMS-enabled will be marked with a *.
- Can I receive SMS messages on my Incoming Numbers?
This feature is currently only available with our UK Incoming Numbers, for messages are sent from a mobile network within the UK. When you receive an SMS on your Incoming Number it will be available on your SMS History page.
- How much will I be charged for sending international SMS messages?
You can find up-to-date rates on our SMS page. Messages longer than 140 characters will be split into multiple messages and you will be billed for each.
